General Guidelines

General Guidelines

  • From now on (08/14/2020) admin decisions in-game will be final. If an admin makes a ruling, it will not be overturned unless a rule violation by said admin has taken place.

» If multiple admins are online, the final ruling will be made by the highest ranking admin. (i.e. senior staff)
» However, a member of the senior staff has the right to overrule any ruling made by a lower-ranking admin for any number of reasons, including but not limited to suspicion of personal bias, a disagreement on the decision, etc.
» If there is a dispute between a player and an admin character, another admin may be requested to mediate the situation. If there are no other admins available, the admin character will make the decision and a ticket may be submitted via the forums appeal, if the player wishes to do so.

  • Admins are not above the rules. A ticket may be submitted for any reason (rule violations, out-of-character (OOC) harassment, actions done to your character while offline, etc.) and it will not count against the player even if their appeal is denied.

» A decision will not be overturned solely because the player is not happy with it.

  • Direct, official communication with an admin regarding issues on the server is strictly prohibited unless specifically requested by an admin. All complaints should be submitted via a support ticket on the forums, then resolved through the ticket UI.

» In short, do not PM an admin either over the forums or Discord asking to have your ticket reviewed, to discuss the issue officially, or to complain about another admin’s decision.
» Additionally, admins will be required to have a ticket submitted by the player before discussing any disputes in the admin chat.

  • Out-of-character slander or other derogatory comments made to or about other players in Discord or PMs will be considered as on-server and handled the same should a ticket be submitted.

» This includes voice chat channels on Discord if out-of-character slander is overheard by an admin.
» Players are free to speak their minds as they choose in private, but if it regards another player in the server and comes to the attention of an admin, it will be considered on-server and said player will be punished accordingly.
» Ultimately, the decision on what constitutes out-of-character slander is up to the admins’ discretions.

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